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Frequently Asked Questions
There are four important factors when considering purchasing a hot tub.
1) Cost – a hot tub can cost anywhere from $3,000 to $18,000. However, the initial cost shouldn’t be the only consideration – full ownership costs include things like site preparation (concrete slab), electrical wiring, maintenance, and repair. Which means choosing a spa made with quality parts and is energy efficient is important.
2) Why are you buying a hot tub? – are you looking for a way to relax, relieve pain or to entertain/connect with family and friends. Knowing this will help you determine the size of the spa, what type and quantity of jets you’ll need (if you need pain relief in certain areas, will you get the hydrotherapy you are looking for) and if you want optional features like a music system.
3) Location – preferably your spa should be placed on a level concrete pad, it can be placed on a deck as long as the structure can accommodate the weight of the spa with water and occupants. Additionally, you’ll want to consider the placement of the cover when the spa is in use, if using a cover lifter, you’ll need to know the clearance needed. You may also want to consider how long it takes to walk to your hot tub.
4) Which dealer will you buy from? – choose a reputable dealer that will honour the manufacturer’s warranty and provide the service you will need during the life of your hot tub.
The clinical definition of hydrotherapy is “the external use of water in the medical treatment of certain diseases, conditions and ailments.” A Viking Spas hot tub provides hydrotherapy by using warm water and strategically placed, powerful jets to massage the neck, shoulders, back legs, and feet to relieve pain and discomfort.
All of the massage jets in your Viking Spa are adjustable. By turning the jet insert to the right you can fully or partially close the jet to adjust the flow to suit your needs.
The ozone generator converts oxygen (O 2 ) to ozone (O 3 ), which is then infused with the spa water. The addition of this extra oxygen molecule kills bacteria and organic compounds reducing the amount of chemicals needed to keep your spa clean.
We care about the health and well-being of our customers. A Viking hot tub is a conduit to building healthy relationships – with your own mind and body and with your loved ones. While your mind and body release the stress of the day, you will find yourself more open to connecting and being in the moment with yourself and with your family and friends.
Traced back to the early 1970’s, Viking Spas focused on building one hot tub and doing it really well. This third-generation, family-run business is proud of what they have built and are humbled by the relationships they’ve made along the way. Quality, therapy, and safety have always been at the forefront of our products, and we are proud that all Viking hot tubs are made in West Michigan USA.
Relationships are important to us, and our network of independent dealers are some of the largest and best retailers in the world. Just like us, they are dedicated to providing exceptional customer service and quality products.
Detergent residue and dissolved solids from chemical use will make it more difficult to keep the water balanced, therefore, it is recommended to drain and clean your spa every 90 days. Locate the drain on the corner panel (inside the service panel on round spas), hook up the garden hose and drain. Apply a nonabrasive soap and water solution with a soft sponge to clean the spa shell. Rinse well and shop vac out residual water before refilling your spa.
Your new portable spa must be placed on a uniformly firm, flat, and level surface. A concrete pad four (4) inches thick is best. To prevent flooding of the electrical equipment, the pad must be such that water will drain away from the spa. Decking must be constructed to support 85 pounds per sq. ft. We recommend checking state and local codes before building any structure for your spa. Do not use any soft surface such as sand, grass, crushed rock, or dirt. These surfaces will put uneven pressure and tension on the spa structure and will void the warranty.
It is recommended that you consult with a licensed electrician to setup the electrical needed for your hot tub. Plug-n-Play spas come equipped with a 15-amp GFCI cord factory installed. Viking offers several other spas that are either 220 or 110V convertible. Most of our spas require either a 60-, 50-, or 40-amp GFCI breaker depending on the model. We recommend checking your local electrical code for wire size. The corners of the spa have a removable circle cap you can use to run the wiring conduit through. Click here for a schematic for the wiring hookup.
Spas that are 220V will heat up approximately 6-8 degrees/hour. 110V hot tubs will heat up approximately 1-2 degrees/hour. Please note that these times are only estimates, actual time needed to heat your spa to desired temperature is dependent on but not limited to ambient temperature, base temperature of fill water, length of conduit, etc.
Upon initial startup, the spa will heat up to the default temperature of 100 degrees. To display the set temperature, press the “Temp” button once. To change the set temperature, press the button a second time before the display stops flashing. Each press will continue to adjust the temperature.
The filter cycle is the amount of time the pump turns on low speed for filtration purposes and ozone generation during a 12-hour period. The default cycle is F2, which means the pump will turn on for 2 hours and then turn off for 10 hours. The cycle will then repeat.
To change the filter cycle press “Temp” until the number is blinking then immediately press “Jet.” Press “Temp” again to adjust and “Jet” again to exit programming. The setting varies upon spa usage, but we recommend starting on F4 or F6.
The mode has three designations St “Standard,” EC “Economy,” and SL “Sleep.” The default mode is St. This means the spa will always maintain your desired temperature.
Even if you are not in your filter cycle the pump will come on low speed and the heater will turn on if there is heat demand. EC will allow the temperature to drop 20 degrees from your desired temperature. We recommend the standard mode as the normal mode of operation. Link control document on website
Some spas will have a “Ready” and “Rest” mode instead. “Ready” mode will circulate water every half hour to maintain a constant temperature. In “Rest” mode, your spa will only heat during the filter cycles. Link control document on website.
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